Get exactly what you need from a Monero Devices engineer to resolve issues.
From the source
Sometimes you need more than a simple piece of quick advice. Monero Devices offers support with products and projects helping you move beyond your challenges.
Choose delivery via one of the following:
We have a number of evangelists who look after customers. We also have subject matter experts that are consulted with more complex requirements. We tailor the support to make sure everyone gets the best possible chance of success.
Process for getting support
- Put the 1-hour support ticket in your basket and check out.
- Make a note your order number and send it to our support team.
- We confirm receipt and indicate a timeframe when your support hour can be allocated.
One hour of support does not guarantee resolution. It is one hour of our evangelist’s time to review and resolve in as far as possible. It may be required to use additional time to resolve a problem or investigate further, but we’ll use best endeavours to work expediently.
If the problem is found to be ours then we credit the payment back to you.