Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

Time period

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

Return process

To return an item, please email customer service at support@monerodevices.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging. Include your proof of purchase and mail your return to the following address:

Monero Devices
Returns: RMA #
Gollierstraße 70
80339 München
GERMANY

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange.

Exceptions

  • Sale and discounted items cannot be returned
  • Items paid with cryptocurrency cannot be returned

Damages

For defective or damaged products, please contact customer service below to arrange a refund or exchange. Note that a 20% restocking fee will be charged for all returns.

Questions

If you have any questions concerning our return policy, please contact us at: mailto:support@monerodevices.com

Last updated 1 August 2020